One BILLION DollarsJul 6, 2007 · peterb · 1 minute read
It seems like just the other week that I ranted about the Xbox 360 design being unacceptably fragile. And what’s the news this week? Microsoft is extending Xbox 360 warranties for the “red ring of death” to 3 years (even retroactively!), refunding service fees for that repair already paid by customers, and taking a one billion dollar (plus) charge to cover the costs
Without any schadenfreude or sarcasm whatsoever, I’ll just say “good job, guys.” This is the right way to address a serious customer-facing problem. I will confess to wanting to be a fly on the wall in the postmortem where they figure out how this ended up happening, though.