It seems like just the other week that I ranted about the Xbox 360 design being unacceptably fragile. And what’s the news this week? Microsoft is extending Xbox 360 warranties for the “red ring of death” to 3 years (even retroactively!), refunding service fees for that repair already paid by customers, and taking a one billion dollar (plus) charge to cover the costs
Without any schadenfreude or sarcasm whatsoever, I’ll just say “good job, guys.” This is the right way to address a serious customer-facing problem. I will confess to wanting to be a fly on the wall in the postmortem where they figure out how this ended up happening, though.
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I suspect this happened because they rushed the Xbox 360 out to beat Sony, probably thinking that the PS3 would ship sooner than it did.
My 360 has been working fine for 6+ months, but it is annoyingly loud. I heard that this is a problem with the DVD drive and that newer units have quieter drives. I wish they would replace those under the warranty too.